Join TIA select weekday afternoons from 12:00 PM – 1:00 PM ET.
This interactive webinar series provides participants with an opportunity to learn and engage with industry peers during these times of social distancing and teleworking.
Interested in Presenting a Virtual Lunch & Learn? Click here to complete the speaker application.
QUESTIONS? Contact TIA's Education Team at education@tianet.org or 703.299.5700.
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Lunch & Learns
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MARCH 31: Families First Coronavirus Response Act & Related Employment Issues
This session will teach you how to handle various employment law issues in light of COVID-19, including the applicability of the FFCRA. VIEW RECORDING
APRIL 7: Government Relief Alphabet Soup: SBA, EIDL, PPP - What Do They Mean & How Can They Help You & Your Business
TIA has assembled a panel of experts who have successfully led other small businesses through the PPP loan process despite the first days of chaos. Sponsored by McLeod Software. VIEW RECORDING
APRIL 9: FMCSA's Response to the COVID-19 Pandemic
This session will feature FMCSA Acting Administrator Jim Mullen, who will discuss FMCSA’s COVID-19 Emergency Declaration and HOS Relief for drivers providing direct assistance in support of relief efforts. Sponsored by Truckstop.com. VIEW RECORDING
APRIL 21: Economics Update with Noël Perry
A review of the COVID-19 data and the effects of sequestration on the economy and trucking with TIA Chief Economist Noël Perry. VIEW RECORDING
JUNE 11: Reopening the 3PL Industry: How to Open Safely, Efficiently, & Economically
As several State Governors are currently allowing -- or planning to allow -- for the reopening of businesses, you are probably concerned about the health of your employees and the potential liability of opening your office. There are several challenges that must be addressed in order to provide a safe environment in which employees can work, while at the same time mitigating your risk and restoring operations. Our panel of TIA Members will outline several questions you should be considering as you think about reopening your company’s office. VIEW RECORDING
JUNE 16: 2020 Election Outlook in a COVID-19 World
We are about six months away from the 2020 Elections and the elections have somewhat taken a backseat to the COVID-19 pandemic and the disastrous effects on the American economy. The unemployment rate is hovering around 15% the highest since the Great Depression. But the fact remains we still have a Presidential Election in November along with all the House of Representatives seats and a third of the U.S. Senate seats up for re-election. Nationally recognized expert in the field of public opinion and political analyst Brenda Gianiny from Axis Research will provide an in-depth look in the 2020 elections and how the COVID-19 pandemic is affecting the key races. Who is it hurting? Who is winning? Who will win big in November? VIEW RECORDING
APRIL 2: Is Your Incentive Compensation Plan Helping You or Hurting You Right Now? (Part I)
This two-day session will review some common freight broker compensation structures to examine how they are affected by external market economics, in ways that are not always intended. VIEW RECORDING
APRIL 16: Before, During & After: Financial Preparedness for Your Business During COVID-19
TIA has assembled a panel of Chief Financial Officers who will discuss the importance of financial preparedness, including: How to Successfully Prepare Your Business for Situations Such as a Global Pandemic; SBA/EIDL Application Process Overview; How to Use Current Programs to Grow Your Business; and How to Prepare for the Surge in Freight Once the COVID-19 Pandemic Clears. Sponsored by TriumphPay. VIEW RECORDING
MAY 5: Financial Strategies for Challenging Market Conditions
Using market trends and credit data, TriumphPay analyzes how shippers have responded to coronavirus and what brokers can do to prepare for the next 3-6 months. VIEW RECORDING
SEPTEMBER 1: As Margins Tighten, How do Brokers Reduce Operations Costs, Stay Viable and Profitable?
Learn the tactics and strategies and provide a decision-making road map to help brokers successfully evaluate and engage with new, automated freight-matching and booking technologies to accelerate productivity, reduce operating costs and stay on top of ever-increasing customer demands. VIEW RECORDING
JULY 23: Culture Eats Strategy
Inspired by a quip from management guru, Peter Drucker, this session will introduce you to the role of Culture as a critical success factor in achieving business success. Culture is not the natural enemy of Strategy, but if it is underestimated, denigrated, or ignored, it will most certainly kill even the best thought out business strategy. Ken Craig - VP Special Products, McLeod Software. VIEW RECORDING
SEPTEMBER 10: Managing Change is a Process
Change is inevitable, but getting employees to embrace it is an age-old problem in every industry. Implementing new software, altering driver pay, moving your office, even implementing a new dress code are all examples of change your company can find difficult. How you manage change in your organization can be the difference between success and failure. Poor user adoption, extended project schedules, additional costs, employee turnover and low morale are all the consequences of not managing change in your operation. In this session, we will discuss how you can take steps to manage the change in your systems, processes, and organization in ways that give you a higher likelihood of success. VIEW RECORDING
DECEMBER 8: Emotional & Cultural Intelligence and the Impact on the Workplace
This webinar will examine the concepts of Emotional and Cultural Intelligence. How the concepts impact your organization and what you can do to increase your EQ and CQ. VIEW RECORDING
DECEMBER 17: Getting "People" Right
With so much focus on technology, the conversation around the people part of your business seems to be getting short shrift. Getting your people right is key in getting everything else in your business right. From building your employer brand to hiring the RIGHT talent, to investing in your people, getting your people right is what powers your engine. VIEW RECORDING
MAY 26: From Golden Handcuffs to Non-Competes: Understanding Employment Contracts & Restrictions
Hear from industry expert attorneys about navigating restrictive covenants during these unprecedented times. Find out strategies on how you can protect your employees and customers from poaching by competitors. Gain an understanding of the restrictions on your business before you hire new employees or sign on a new agent. Learn the key considerations in enforcing and defending non-compete agreements through case studies and real-life examples. VIEW RECORDING
JUNE 2: The Broker's Guide to Rate Controversy, Contracts, and Legal Liability: Making Sense of Real-World Legal Updates
Hear from attorneys Nathaniel Saylor, Ryan Wright and Tom Schulte of the Scopelitis Law Firm, as they address hot button legal issues facing brokers – including implications of the debate over freight rates, updates on broker contract negotiations, and an overview of the tactics being implemented by trial attorneys to hold broker’s liable for highway accidents. VIEW RECORDING
JULY 7: Back to Business: Protect Your Business in the New Normal!
Every business is about to transition again, as our respective states phase in a return to the new ‘normal’: doing business in the time of COVID-19. When a business is in transition, it is particularly vulnerable: whether through loss of talented employees in sales or leadership, customers, or to facing unexpected significant expenses, or lost revenue. Join TIA and speaker Heather Devine and Jeff Simmons to learn more about five legal strategies that will help to protect your business in the future. VIEW RECORDING
JULY 9: Broker Liability – Powerful Protection from FAAAA Preemption (CR England Logistics)
Maybe you’ve heard of FAAAA or maybe you haven’t. In either case, it is one of the best ways to help shield brokers/3PLs from a broad range of liabilities – cargo liability, state regulatory regimes; and, yes, perhaps even from negligent hiring claims. FAAAA preemption – what is it? How can I use it? How has it expanded the last couple of years? What are its limits and what is it’s future? Come find out. VIEW RECORDING
JULY 14: Contract Review - Key New Issues
What are the new issues in contracts between 3PLs and their customers? CARB; California Labor Code and drayage issues; FDA; ELDs, and Driver Coercion. Don’t get inadvertently caught between a customer and the carriers. Martha Payne, attorney, Benesch VIEW RECORDING
JULY 28: Independent Contractor Developments and Broker Liability
We will discuss California Assembly Bill 5, concerning the reclassification of independent contractors as employees, the importance and impact of this new law on brokers, trends and issues concerning potential liability for carrier conduct in other areas of the country, and steps that brokers can take to protect themselves. Kent Britt - Partner, Vorys Law Firm. VIEW RECORDING
AUGUST 4: Ask the Insurance Expert
Have a conversation with industry experts to discuss challenges facing the 3PL industry and your insurance questions. VIEW RECORDING
SEPTEMBER 8: Independent Contractors – Topics and Trends from around the country
Independent contractor reclassification cases are hot right now… what’s the real issue and why is it so important to the transportation industry generally. Your agents and brokers that are independent contractors are at risk, as well. Discussion is related to what should go in your IC agreements and contractor onboarding documents, watch your language – why it’s important to be careful when describing ICs inside and outside your organization, why you might not want to just “pay the one-off” claim, how to prepare from your receipt of the first form for a fight with a State agency, and why “telling the whole transportation story” consistently and detail is so crucial. VIEW RECORDING
SEPTEMBER 17: Getting to Yes – Customer Contract Review & Negotiation
Customer contract negotiations can be complicated. Understanding which points are critical and which are not both helps you spend your limited negotiating capital wisely, and demonstrates your enterprise’s sophistication to the customer. Participants can have interactive discussions with Nathaniel Saylor and Jaki Ferenz about reviewing, understanding, and negotiating challenging terms and conditions within shipper-3PL contracts. VIEW RECORDING
OCTOBER 1: Everybody Wants Warehousing – A Guide to Warehouse Risk Management Solutions
Warehousing solutions are in increasingly high demand. COVID-19 is driving some of this demand increase along with changes to the just-in-time supply system that have been negatively impacted by the Global Economic Downturn. Everyone in the Logistics Chain is getting requests for Warehousing Services from their client base. Is now the right time for you to consider offering warehousing services? What are the risks associated with Warehousing? How does Warehouse Risk differ from normal Property Broker Risk? This discussion will answer your questions and help you to consider offering Warehousing as a service in the future. VIEW RECORDING
OCTOBER 8: Evaluating Litigation Trends in Understanding and Avoiding Unnecessary Risk Cost as a Freight Broker
Considering the risk element and cost of our business decisions can make the difference between success or failure in meeting growth and Profit objectives and the ability to sustain and grow the business. This is clear when we consider litigation trends and outcomes and how such outcomes may provide guidance for freight Brokers in all decisions we make, determining our potential liability, the steps to include in the Carrier Selection process, avoiding negligent hire, and managing risk in carrier selection, evaluating the Pros and Cons of providing equipment, how to approach intermodal and Rail transit, Shipper Agreements, Carrier Agreements, and understanding the legal roles and liabilities of parties to the logistics transaction: What is insured and what is not? VIEW RECORDING
DECEMBER 1: Rules and Regulations of Cannabis
Participants will gain insights about the rules regulating the transportation of cannabis and hemp interprovincially, interstate and across the international border and the resulting challenges that cannabis and hemp organizations have faced in expanding their businesses. The methods that these issues have been resolved will also be discussed. VIEW RECORDING
DECEMBER 10: The Towing Company is Demanding What? - Protecting Your Customer's Freight Following An Accident
Following an accident involving brokered freight, 3PL's are often required to navigate the confusing world of "sue and labor" insurance, towing lien rights and MCS-90 coverage. This session will walk through the fundamentals of accident/towing issues so that 3PLs may competently and effectively negotiate the continued movement or claims processing of your customer's freight following accidents involving towing/wrecking companies. VIEW RECORDING
JUNE 4: How & Where to Build Business Value During Tough Economic Times
In the face of tremendous challenges, business owners can choose to do amazing things – including transforming the value of their company. In this webinar, leaders of Tenney Group will inspire bold action as they share the six best practices for building and protecting business value. VIEW RECORDING
JUNE 9: New Business Issues for 3PLs in the COVID and Post COVID Era: A Legal and M&A Perspective
The COVID-19 pandemic has wreaked havoc upon supply chains, caused industry-wide shutdowns in various critical sectors, and upended personnel and employment decisions and workplace processes. Throughout the logistics sector, those impacts have also been felt, albeit in varying degrees. As the world, and the 3PL sector navigates the “new normal,” new day to day business practices and operational needs emerge, as do new regulatory and legal requisites and adaptations, and also the possibilities of acquisition opportunities or divestitures. This Webinar will, from a practical and legal standpoint, touch upon prudent and forward-leaning business strategies in the new normal of the COVID era for 3PLs. These strategies will assist with both new regulatory compliance, supply chain protections (physical and financial), updated contracting practices, and corporate structure issues. The Webinar will also provide insight into the possibility to take advantage, from an M&A standpoint, of acquisition opportunities in the logistics space, and also opportunities for full or partial divestitures or exit strategies. VIEW RECORDING
AUGUST 20: How To Expand In A Contracting Market
Freight volume is down 15mo’s in a row, the steepest decline since Q4’09, making today’s market conditions highly volatile, competitive and difficult to grow. Stop by this Learning Lab to find out how 3PL’s have benefitted from implementing one of the oldest business solutions in the world, trade credit insurance, to facilitate business needs. VIEW RECORDING
SEPTEMBER 29: Acquisitions – From a Seller’s Perspective
A view of the acquisition process from the seller’s perspective, including a view on the current brokerage acquisition market, when to sell, determining the correct type of buyer, market multiples, deal structures, and due diligence. VIEW RECORDING
MAY 19: Managing Your Intermodal Program During COVID-19
Trains are running. Goods are flowing, and you need to make sure Intermodal is in Your COVID 19 Transportation Tool Kit. Listen and Learn when TIA Presents Opportunities to Grow Your Intermodal at Lunch and Learn, High Noon, May 19. VIEW RECORDING
MAY 21: The Impacts of COVID-19 on The United States, Mexico, and Canada Cross-Border Movements
Learn more from industry experts around the perspective of the current COVID19 regulations, business closures, impact in labor, and overall in the economy, logistics and transportation in Mexico, USA, Canada and cross-border. VIEW RECORDING
JUNE 30: USMCA - It's Only a Day Away: Understanding North America's NextGen Trade Deal
With the implementation of the United States – Mexico – Canada Agreement (USMCA) coming July 1, many businesses have questions surrounding the impact that NAFTA’s replacement will have on the logistics and transportation industries, as well as the new requirements companies must follow to comply. Where are the hot-spot areas for compliance over the first six months? How do I protect my company’s intellectual property? How do I obtain certification of origin under USMCA? What’s the most efficient mean of moving goods and people within North America? These questions and more will be answered by leading expert Daniel Ujczo (Practice Group Chair - International & Regional Practices for Dickinson Wright, PLLC). VIEW RECORDING
SEPTEMBER 3: Food Waste - Can we bridge the gap?
Attendees will be educated on the severity of the problem. They will also be given specific ways to help reduce waste within the supply chain and increase not only customer satisfaction but decrease hunger. Attendees will also be given several options of organizations to join to help. Attendees will also be taught the importance of maintaining the cold chain and how the supply chain and FSMA figure into that. VIEW RECORDING
OCTOBER 6: A Profitable Business Solution
The perception of freight into Mexico can be filled with nightmarish images of stolen goods, hijacked trailers, and interminable delays. The truth is that, through proper partnerships, relevant technology, and the right team, across border freight can be a profitable addition to your suite of logistics services. Join Frederick Ottosen as he separates fact from fiction and outlines a profitable business solution that will help your current customers find a full-service partner in you. VIEW RECORDING
APRIL 14: The ONE Thing! The Surprising Simple Task Every 3PL Sales Rep Should Be Doing Right Now!
What should your 3PL sales reps be doing in this crazy market of 10,000 available trucks and 2000 available loads? What should your sales reps be doing in this world of chaos and declining markets? Come learn six simple thoughts that all lead to ONE simple action! VIEW RECORDING
APRIL 23: Sales Strategies for Uncertain Times
Bill Bartlett will review 5 strategies to keep your business on track during the difficult times we are facing. These strategies & tactics will immediately be able to impact your bottom line and set your business up for success. VIEW RECORDING
MAY 7: Business as Usual
Over the past few weeks, TIA has been inundated with requests from members to provide a virtual sales training to help during this unprecedented time! In response to their “ask” TIA has engaged the services of nationally known, sales productivity expert John Boyens, to facilitate a complimentary, one-hour, Webinar in conjunction with our Virtual Lunch & Learn series. VIEW RECORDING
MAY 28: Generating Business and Protecting the Brand in a COVID Economy
What does this new COVID economy mean for 3PLs, brokers, and forwarders looking to move forward their businesses? This pandemic has dramatically disrupted the transportation and logistics industry and is forcing a transformation of classic supply chain principles that have been followed by shippers for years. This webinar will help you to navigate the new COVID economy, reshape your business approach, and leverage your sales and marketing to ultimately grow share of customers and generate new business. Brian Everett, CEO of the Transportation Marketing & Sales Association, will share key sales and marketing metrics and best practices that have been used successfully by other intermediaries during these uncertain times. VIEW RECORDING
AUGUST 25: The #1 Ingredient Your Sales Recipe is Missing
How much time do your sales reps spend scrolling through LinkedIn, corporate websites, and online manufacturing directories? Sure, it doesn’t cost much, but the long-term benefits are next to nil. What if you had access to good data? We’re not talking about access to the same old online directory your competitors are using. We’re talking customized data that meets your requirements and your campaign goals. Detailed, quality data checked and rechecked the day it’s delivered to you. And what if you could buy only as much of this data as you need? Too good to be true? No, it’s not. In this webinar, David and Rex will show you how the right data can turn your sales process into a revenue generator. VIEW RECORDING
AUGUST 27: Driving Results: A Roadmap to Key Account Growth
Growing your highest potential customers is the quickest and most sustainable way to grow revenue. Are you capitalizing on this opportunity? This series of sessions will share the important considerations to determine when to create or revise your strategy, and how to do it effectively to get your desired results, fast. VIEW RECORDING
SEPTEMBER 24: The Future Is Now - 5 Tips to Improve Your Sales & Marketing Success
The spot market, freight volumes, and capacity, volatile fuel prices are factors making 2020 a challenging year for intermediaries. TMSA’s Marketing & Sales Metrics Study will help you figure out how to address these challenges through strategic sales and marketing. VIEW RECORDING
APRIL 30: What Shippers Want...Technology
What are shippers really looking for in terms of technology? It is the hot topic at the moment and can often determine if you land that customer or not. Additionally, technology will likely be the ultimate determination on which companies continue to thrive. VIEW RECORDING
MAY 12: What Does Carrier Capacity Look Like Now and Over The Next 3 to 6 Months?
In just over a month, the COVID-19 pandemic has wiped out all the job gains since the Great Recession and brought the country’s decade-long record economic growth streak to an abrupt halt. As a result of this economic downturn, there is very little truck movement across the country, and rates have been driven to lows not seen in a decade. As the economy looks to begin reopening in the coming weeks, it is yet to be determined how carrier capacity will ultimately respond. This webinar focuses on the various factors that are likely to impact carrier capacity over the next several months including the aging driver population, shortage of new drivers, drivers who are at least temporarily taking themselves out of the driver pool through COVID-19, as well as industry changes (both surging and waning industries), and other factors. VIEW RECORDING
MAY 14: Establish and Maintain Carrier Relationships During Major Market Disruption
It doesn’t matter your business model – we all find ourselves in a time of extreme uncertainty. With the recent public disputes over “price gouging” by brokers – coupled with the severe economic situation that has resulted from the COVID-19 pandemic – it is more important than ever for brokers to establish and maintain reliable, strong relationships with carriers. How you manage this uncertainty will impact your business for a long time to come. This webinar will focus on how to identify the carriers that matter most to your business and build carrier relationships to weather the storm and position your business for long term success. VIEW RECORDING
JUNE 18:Leveraging Technology to Understand the Impact of Carrier Capacity Volatility on Operations
This discussion will review the general impact of the recent and current volatile economy, particularly focusing on the immediate and future impact on carrier capacity. Topics will include the effects of excess capacity, capacity shortages (both near term and longer term), as well as solutions to manage the process of finding capacity now and in the future. VIEW RECORDING
JULY 16: Carrier Relationships: How to Make Them Your Competitive Advantage
With the entrance of digital brokerages and the potential threat of a carrier-favoring market looming on the horizon, many brokers will have issues competing effectively or finding capacity. What sets a broker apart from their competition are the relationships they have with their carriers. After all, relationships improve your service, consistency, and quality. How do you foster these relationships and use them to your advantage? In this session, we'll discuss these and learn how other logistics companies have grown their businesses by building relationships. Noam Frankel, Founder & CEO, FrieghtFriend VIEW RECORDING
JULY 30: Sourcing TRUE truckload capacity
What's the true number of trucks on the road? In this session, you will pick up valuable tips for sourcing and vetting new truckload capacity by cutting through all the noise. Kevin Hill - President & Founder, CarrierLists Kathy Sardelli - Director Customer Experience, SaferWatch. VIEW RECORDING
AUGUST 11: Building Resilience In Your Carrier Network
Freight markets are increasingly volatile, in 2017 there were hurricanes, in 2018 the great capacity crunch, in 2019 the pendulum shifted more towards the shipper. The constant is change and volatility are increasing, we simply don’t always know what will happen. These changes can be opportunities or threats. To ensure you are in a position to take advantage of these dynamics you need to build stronger carrier relationships. Learn how TMS, carrier networks, and big data can be used to source high quality carriers, and increase your utilization with them to building lasting relationships. VIEW RECORDING
OCTOBER 20: Avoiding Double-Payment Liability to Factors and Merchant Creditors
Rarely, do 3PLs pay the actual carrier they arranged anymore. We all receive Notices of Assignment (“NOA”) from factoring companies and others. NOAs are a very powerful legal tool. If not honored, you might end up paying twice. BUT, what if you have NOAs from more than one company for the same carrier – especially these new NOA letters from various “merchant creditors” (different than factoring companies)? What then? Learn how to determine NOA legal “priorities” in order to avoid having to pay twice. VIEW RECORDING
OCTOBER 27: How do you score your carriers?
Without question, every logistics company wants to understand how a given carrier stacks up when evaluating who they seek to cover a load. There are many views on the characteristics of the best carriers, and how to score or rank carriers. In this session, we will share how we see different companies approaching this subject of carrier ranking and how they actually use that information every day to influence the way they pick the carriers to offer a load to first. VIEW RECORDING
DECEMBER 15: Building Resilience In Your Carrier Network (Recording*)
Freight markets are increasingly volatile, in 2017 there were hurricanes, in 2018 the great capacity crunch, in 2019 the pendulum shifted more towards the shipper. The constant is change and volatility are increasing, we simply don’t always know what will happen. These changes can be opportunities or threats. To ensure you are in a position to take advantage of these dynamics you need to build stronger carrier relationships. Learn how TMS, carrier networks, and big data can be used to source high-quality carriers, and increase your utilization with them to building lasting relationships. VIEW RECORDING
JUNE 23: Utilizing Market Data in a Digital World - A Conversation with FTR
Join TIA to understand how market research can impact the way that your organization functions. Through the data collected by member 3PL companies in the TIA Market Report, see how your company compares to others in the industry. Data can be difficult to navigate, and TIA is here to help. Listen to industry experts navigate complex issues that 3PLs face on a day-to-day basis. How do your profit margins compare to other 3PLs of similar size? How many shipments does your company make per year? We will break down these complicated key metrics to allow you to make the important decisions that will drive organization your organization forward. Join us for this one hour Lunch & Learn that can help you utilize market data in a digital world. VIEW RECORDING
JUNE 25: Utilizing Market Data in a Digital World - A Conversation with DAT
Join TIA to understand how market research can impact the way that your organization functions. Through the data collected by member 3PL companies in the TIA Market Report, see how your company compares to others in the industry. Data can be difficult to navigate, and TIA is here to help. Listen to industry experts, navigate complex issues that 3PLs face on a day-to-day basis. How do your profit margins compare to other 3PLs of similar size? How many shipments does your company make per year? We will break down these complicated key metrics to allow you to make the important decisions that will drive organization your organization forward. Join us for this one hour Lunch & Learn that can help you utilize market data in a digital world. VIEW RECORDING
AUGUST 13: Nearshoring vs Offshoring. Is there a difference and how does it work?
Please join this informational session as we dive into the details of outsourcing your back office services in another country. If you have toyed with the idea of outsourcing, but not sure how it works, this is your chance to go through the process and ask any questions you may have. VIEW RECORDING
SEPTEMBER 22: Digitalizing your Freight Brokerage for Growth
Current digitalization and automation trends, opportunities, and strategies to create a competitive advantage. This panel discussion will detail what it means to be a digital freight broker, how to plan and digitalize your operation, and solutions examples that can be leveraged for digitalization and growth. VIEW RECORDING
OCTOBER 22: Nearshoring vs Offshoring. Is there a difference and how does it work?
Scaling a freight brokerage takes a balancing act of winning new business, implementing technology, and recruiting the best team. In this panel discussion, you will learn - What technology is required to get started - Choices on focusing and building your competitive strengths - How the organization and processes change based on levels of growth - Leveraging technology grow margins. VIEW RECORDING
DECEMBER 3: Gaining Visibility and Control over the Digital Supply Chain
While a hot topic today, Digital Transformation of the Supply Chain has been happening for decades. The modern difference is the exponential shift in opportunities, visibility and communications between shippers, carriers and brokers. No longer is there a place for hundreds of phone calls in a day simply to share load details. Rather, carriers, shippers and brokers are now able to rely on their software systems and more so the interconnections between them to track, manage and communicate details. The end result are the people in that equation being freed to focus on exceptions and more importantly, do what they do best: plan and strategize for better service and outcomes. VIEW RECORDING
