Virtual Instructor-Led Training

Upcoming ILTs – Coming Soon!

Virtual Instructor-Led Training SeriesFreight Claims in Plain English

Based on the popular 4th Edition of Freight Claims in Plain English, authored by George Carl Pezold & William J. Augello, which is often referred to as the “Bible” on freight claims. This is a “soup to nuts” seminar covering a wide range of issues and topics related to freight claims and freight claim recovery, such as the basics of liability for loss and damage to freight in transit, bills of lading, burdens of proof, defenses, damages, limitations of liability, time limits, liability of carriers, freight forwarders, warehousemen, and other intermediaries. It will define the liability of a broker for negligence, breach of contract or when a broker hold itself out to be a carrier. It will explain how to can assist your customer in filing a claim against a carrier, the measure of damages, and the proof required for a claim against a carrier.

MercuryMyEZClaim Trial Offering to TIA Members

By registering for this course, you have the opportunity to claim a free no-cost, no-commitment sixty (60) day trial to MercuryMyEZClaim.  During this trial period, you’ll receive:

  1. Free MyEZClaim application training
  2. Free MyEZClaim application support
  3. Free setup – same day as receipt of executed trial agreement
  4. Implementation setup meeting and an upload of all customer information

Learn more here: MercuryMyEZClaim Offer

June 2nd, 4th, 9th, and 11th
2-4 PM ET
Presented by Gerard F. Smith, Managing Partner, Pezold, Smith, Hirschmann, and Selvaggio LLC 

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Virtual Instructor-Led Training Series Building the Best 3PL: Getting your Org Structure & Compensation Plans Right is Critical!

There are many organizational models used by 3PLs, from cradle-to-grave and the “Chicago Model,” to Pod Structures. Additionally, we are at the dawn of the next new technological sea change that is going to radically change how all 3PLs operate. Whether your 3PL is primarily a technology play focusing more on the software, or you are running a traditional model but seeing old rules change because more can be done through automation, you need to consider the roles your organization needs, the process flow between those roles, the right accountabilities for each role, and the proper compensation plans for those roles to drive the RIGHT results based on your current strategic needs. And of course, your compensation plans must be flexible enough to adapt to future changes and market swings, such as we saw between 2018 and 2019.

June 16th, 18th, 23rd, and 25th
2-4 PM ET
Presented by Beth Carroll, Managing Principal Prosperio Group 

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Is your Sales Team still using features and benefits based sales model? If so, they are losing ground to your competitors. Training and coaching that never teaches how the buyer makes a decision and how a salesperson needs to work within these parameters will come up short in today’s 3PL marketplace. This seminar uses research that teaches how a shipper buys 3PL services, what process they expect from a professional salesperson, and how to incorporate a question-based sales approach over the phone.

July 7th, 8th, and 14th
2-4 PM ET
Presented by Jim Kenny, Ph.D., Professor Emeritus of Marketing at Western Illinois University.

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TIA is the premier organization for third-party logistics professionals in North America and abroad. Membership at TIA adds value to your business and provides resources for growth.
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